Client Engagement Manager

Clubmate is the go-to fishery management platform trusted by 100,000+ anglers and 2500+ fishery managers, committee members and bailiffs. We help remove unnecessary paperwork, increase revenue and give back spare time with our simple-to-use, cloud-based system designed specifically for fishing clubs and fisheries

We are growing rapidly as we offer more clubs and fisheries the opportunity to modernise their methods, working with some of the largest clients in the UK. In addition to this, we are fast establishing Clubmate as a leading authority in the angling space and, because of this, we are looking for a talented, driven and creative Customer Engagement Manager who shares our passion for the sport of Angling to join our expanding Clubmate team.

• Provide product training and encourage adoption using all available tools such as; help articles, videos, 121 sessions, AI, webinars and in-app prompts.
• Be on front line of customer support for our clients.
• Optimise existing customer support & onboarding processes including maintaining the Clubmate Help Centre.
• Help create & present fishery focussed seminars to the angling community.
• Become a product specialist and be able to demonstrate the value of Clubmate to prospective clubs & fisheries.
• Proactively check in with clients to strengthen relationships, identify upsell opportunities and broaden product adoption.
• Work collaboratively with our marketing, product, sales and addon’s teams to provide an excellent client experience.
• Keep detailed records of client’s feedback to inform product development.
• Maintain an up to date understanding of clubs, fisheries and the angling trade.
• Identify and arrange customer stories, both written and video.
• Represent Team Clubmate as a brand ambassador within your own angling and via social media.

• Passionate: a drive to improve angling is at the core of everything we do
• A great communicator: you’re great at connecting with people and building rapport.
• Determined: you are driven to solve problems well, empathise with customers, aiming to not only satisfy but exceed their expectations
• Goal-oriented: You thrive on hitting goals, and have a proven track record of performance.
• Experienced: You will have a minimum of 1 years experience in a remote client focussed role
• A team player: You want to perform exceptionally well individually, while being willing to support the team where necessary
• Adaptable: No two days or clients are the same. Be willing to be agile and adapt quickly, ready to face any challenges
• Knowledge: Experience of angling, in either a voluntary or paid capacity is essential
• Comfortable with technology: We are a software platform, so you’ll need to be comfortable with technology and pick it up easily. Experience using tools such as Intercom, WordPress and Hubspot is desirable, but not essential

PLEASE NOTE – whilst this role is remote based, you should be able to visit our Head Office in Essex for company wide meetings, or as the business requires.

1. Why are you choosing us? What motivates you to want to work for Clubmate, specifically as a Client Engagement Manager?
2. Why should we choose you? What relevant experience do you have and how do you think this makes you a great fit for the role?
3. In your own words, briefly explain how you think Clubmate benefits angling and any ideas you may have about how we might continue to do so in the future